Refund Policy

Return and Exchange Policy

Effective Date: 6-12-2024

At Zazhydro, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, you may return or exchange it within 30 days of the purchase date.

Eligibility for Returns and Exchanges

  • Time Frame: Items must be returned or exchanged within 30 days from the date of purchase.
  • Condition: Products must be in their original condition, unused, and in the original packaging with all tags and labels attached.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Final sale items

How to Return or Exchange

  1. Contact Us: Before returning your item, please contact our customer service team at [Your Contact Information] to initiate the return or exchange process.
  2. Prepare Your Package: Ensure the item is securely packaged in its original packaging, including all accessories, manuals, and documentation.
  3. Shipping: Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within [number] days, and a credit will automatically be applied to your original method of payment.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

  • Defective or Incorrect Items: If you need to exchange an item due to a defect or our error, please contact us within 30 days of receiving the item, and we will cover the return shipping costs.
  • Other Exchanges: For other exchanges, customers are responsible for return shipping costs.

Contact Information

For any questions regarding our return and exchange policy, please contact us at:

Zazhydro info@zazhydro.com

We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for shopping with Zazhydro.